I. Service Guarantee Principles
1. For new energy product malfunctions, prioritize restoring vehicle operation before determining liability.
2. If operational timeliness is affected, immediately deploy "replacement vehicle" services to ensure customer operational efficiency.
3. Regardless of the failure mode, proactively provide free on-site service.
4. Dedicated new energy service supervisors are responsible for daily scheduling, weekly reporting, and monthly reviews.
5. 100% follow-up callback to track customer service satisfaction.
II. Service Policies
Mileage and travel expense allowances are 20% more favorable than those of competitors, with the highest labor hourly rates in the industry.
III. Service Channel Advantages
Integrated service channels for batteries, electronic controls, and motors to resolve malfunctions in all three areas through a one-stop solution.
13 in-depth maintenance centers have been established, with 50 planned nationwide to comprehensively enhance new energy service skills.
11 training bases + in-depth maintenance center training.