Service and support

Weichai creates a world-leading service system with full-domain coverage, rapid response, and digital intelligence empowerment. With a global layout of over 8,000 service outlets, covering more than 150 countries and regions, equipped with over 60,000 professional engineers, it implements a 5-minute rapid response and time-limited on-site service, relies on AI dispatching, remote diagnosis, and big data operation and maintenance to achieve 7×24 hours technical support, synchronously carries out new energy maintenance, cross-border and key customer exclusive services, and builds core competitiveness with full life cycle services.

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Covering countries and regions worldwide

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Service outlets

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Professional service engineers

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Central warehouse

Service philosophy

We Aim At Customer's Satisfaction

Service commitments:

Saying, Doing, and Being More Considerate

5P Aftermarket

Standardized Framework for Comprehensive and Professional Service

Service Network

Weichai builds a three-dimensional service network of "full domestic coverage and wide overseas radiation", with localized outlets as the core, spare parts central warehouses as the support, and mobile service teams as the supplement, breaking geographical and environmental restrictions, so that no matter where the customer is, they can enjoy uniform-standard, high-quality and efficient Weichai services

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Full-domain services

Customize exclusive service models and service policies according to the working conditions and customer needs of different market segments to achieve "one policy for one industry, one solution for one scenario"

Commercial Vehicle Service

Designate exclusive service channel support based on vehicle operation routes, with one route for one vehicle.

Construction Machinery Service

Nationwide 7+32 manager resident offices, 1100 exclusive channels + 4200 comprehensive channels.

Agricultural Equipment Service

Based on the principle of giving priority to resuming production, ensure resource support, fast decision-making, fast response, fast support, and fast processing.